Services
Our Expertise

Six Core Services,
One Regional Mission

GLESSN provides comprehensive laboratory and epidemiology systems strengthening services across the Caribbean region, supporting healthcare facilities in achieving international standards and improving public health outcomes.

06 Core Service
Areas
GLESSN laboratory scientists processing samples
GLESSN laboratory team

Training and Personnel Capacity Building

GLESSN supports countries in strengthening workforce capacity through structured, competency-based training programs tailored to national and regional public health priorities. Our approach ensures laboratory professionals, epidemiologists, and surveillance officers are equipped with the technical knowledge and practical skills required to deliver high-quality, reliable, and sustainable public health services.

1

Competency-based laboratory training programs

2

Epidemiology and surveillance capacity development

3

Training-of-trainers (ToT) models for sustainability

4

Workforce gap assessments and training needs analysis

Impact Focus
Strengthened laboratories and health institutions Developing adoptable and competent workforce Improved data quality and reporting accuracy Increased national preparedness for outbreaks and emergencies Sustainable institutions and knowledge transfer
Disease Response

Epidemiology, Disease Surveillance and Outbreak Management

GLESSN assists countries in enhancing their epidemiological capacity and disease surveillance systems to swiftly detect, investigate, and respond to outbreaks.

Key Areas of Support

Strengthening national disease surveillance systems

Training field epidemiologists in outbreak investigation

Enhancing laboratory-epidemiology data integration

Conducting rapid epidemiological assessments during outbreaks

Establishing event-based surveillance and early warning systems

Impact Focus

Improved early detection of public health threats

Enhanced coordination between laboratories and epidemiologists

Faster and more effective outbreak containment, reducing morbidity

Strengthened national and regional disease surveillance networks

Expert Guidance

Mentorship and Technical Assistance

GLESSN partners with countries to provide tailored mentorship and technical assistance, enhancing laboratory diagnostics, epidemiological practices, and disease surveillance capacities. Our team works closely with local public health professionals to identify challenges, develop solutions, and strengthen institutional capacities.

Impact Focus

Enhanced capacity and operational efficiency of public health institutions

Adoption of quality-driven practices in laboratories

Sustainable improvement of public health outcomes

Building leadership within laboratories

On-site technical mentorship and hands-on coaching
SPECIALIZED SUPPORT IN
Skills development and capacity building
Strategic planning and program development
Coaching and knowledge transfer
TECHNICAL ASSISTANCE IN
Accreditation preparedness
Gap and follow-up assessments
System and process improvement
Policy and procedure development

Quality Management Systems Development

Ref. QMS · ISO 9001:2015 aligned

GLESSN is committed to effectiveness and reliability within health programs and services. Our operational guidance in the design, development and implementation of quality management systems for private and public institutions strengthens health systems’ performance using conventional and technological advancements.

QMS-01

Quality Policy & Planning

Setting foundations for systematic quality

Policy set
QMS-02

Leadership & Governance

Collaborative organizational engagement

Terms of reference
QMS-03

Risk Management

Proactive identification and mitigation

Risk register
QMS-04

Process Standardization

Identification and streamlining of workflows

SOPs
QMS-05

Performance Monitoring

Measuring and tracking outcomes

Audit schedule
QMS-06

Continuous Improvement

Ongoing refinement and stakeholder engagement

Review cycle

Improved institutional planning

Stronger practices and culture

Enhanced stakeholder confidence

Improved problem solving

Risk management and compliance

Quality Manual Rev. 01 · Controlled copy
Controlled document

“Effectiveness and reliability within health programs and services.”

GLESSN quality commitment

Specialized Services
ISO 15189:2022

Laboratory Accreditation Support

Complete guidance through the ISO 15189:2022 accreditation process — from first gap analysis to the documentation and implementation support that carries a laboratory to assessment.

Stage 01

Gap analysis

Stage 02

Documentation build

Stage 03

Implementation support

Stage 04

Accreditation assessment

GLESSN technical staff working at the laboratory bench
Also specialized in
Audit & assessment

Laboratory Assessment & Auditing

Comprehensive assessments using internationally recognized standards and best practice for quality improvement.

SLMTA

SLMTA Program Implementation

Strengthening Laboratory Management Toward Accreditation — implementation and mentorship across Caribbean laboratories.

Controlled documents

Quality Management Documentation

Policies, procedures and quality manuals developed for laboratory operations.

“International standards, applied in place.”

GLESSN technical practice